At With Olivia Grace, we aim for your complete satisfaction with every purchase. Please read our returns and exchanges policy carefully to ensure a smooth process.

Exchanges & Store Credit

- We offer exchanges or store credit within 7 days of delivery (this does not apply to custom orders).

- Refunds are not provided.

All returns and exchanges require prior approval. Please email us at info@witholiviagrace.com to begin the process.

- Shipping costs are non-refundable unless we have sent an item in error.

Store Credits

- Store credits can be used for purchases on witholiviagrace.com or applied toward a customized version of an item available on our website.

Return Packaging & Inspection

- To protect your package, we will issue a Return Label to ensure proper insurance for its value. Items for exchange will be inspected upon return. Merchandise must meet the following criteria to be accepted:

- Returned in original condition with all original packaging.

- Securely packaged to avoid damage during transit.

- Exchanges and store credits will be processed for accepted items, excluding original and return shipping fees.

Custom Orders & Special Cases

- Custom pieces can be canceled or changed within 2 days of finalizing the purchase.

- Rings ordered online are considered special orders due to sizing and are subject to a 15% restocking fee for exchanges or cancellations if the ring is still in production.

Final Sale Items:

- Engraved or embossed products.

- Custom and personalized items (e.g., initials, lettering, birthstones, or custom sizes).

- Variations in size, color, or customizations unavailable for “as-is” purchase on our website.

- Gift Cards are non-refundable.

Condition of Returned Items

- Items showing signs of wear, resizing, or damage will not be accepted and will be returned at the sender’s expense.

Exchange Process

- Place your jewelry in a shipping box along with your exchange form.

- Ensure jewelry is in its original packaging.

- Exchanges under $500 will incur shipping fees for the new order.

Contact Information

• Email: info@witholiviagrace.com (Replies within 1-2 business days)

• Chat: Monday–Friday, 9 AM–3 PM EST

• Phone: (914) 418-4730 (Monday–Friday, 9 AM–3 PM EST)

With Olivia Grace reserves the right to refuse an exchange or repair for any purchase that does not meet the above requirements. Thank you for understanding <3