Where is my order?

Your order status will be updated via email, including tracking details once the item has been shipped. Use this tracking information to monitor your delivery. If you have questions or need additional help, feel free to contact us at info@witholiviagrace.com.

How long will my order take to ship?

All orders are processed within 2–3 business days. Once shipped, delivery typically takes 5–7 business days within the United States.

Can I change the contents of my order?

Alterations to your order can only be made within 24 hours of placement. For changes, please contact us at info@witholiviagrace.com as soon as possible.

What if my order is lost or stolen?

If your order is lost or stolen, contact us immediately at info@witholiviagrace.com. We will work with the courier to investigate the issue and determine if a replacement can be issued. Please note that we are not responsible for stolen packages marked as delivered.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. PayPal is also available for a seamless checkout experience.

Is my payment information secure?

Your security is a top priority. All transactions are encrypted using SSL technology, and we do not store your payment information.

Can I pay in installments?

Shop Pay offers installments. Check on the product page for your purchasing power.

I’m having trouble with my payment. What should I do?

If you’re experiencing payment issues, please ensure your card details, including the billing address, are entered correctly. If the problem persists, contact your bank or reach out to us at info@witholiviagrace.com for assistance.

Do you offer international shipping?

We do not offer international shipping at this time. Orders are shipped only within the United States.

How can I track my order?

A tracking number will be sent to you via email once your order has been dispatched. Use this number to monitor your order’s progress through the courier’s website.

What are the shipping charges?

Shipping charges depend on the size and value of your order. All shipping fees will be calculated and displayed at checkout.

What if I’m not home to receive my order?

If you’re unavailable at the time of delivery, the courier may leave a note with instructions to schedule a re-delivery or pick up your package from a local depot. Please ensure your address is secure to prevent lost or stolen packages.

What is your return policy?

We offer exchanges or store credit within 7 days of delivery for eligible items. Custom, engraved, or personalized products are final sale and cannot be returned or exchanged.

How can I initiate a return?

To start a return or exchange, email us at info@witholiviagrace.com. Approval is required for all returns.

Will I be charged for returning a product?

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive and inspect the returned item, please allow up to 7–10 business days to process your exchange or issue store credit.

How long is the process for selecting an engagement ring or creating a custom piece?

Each client varies! It could take several appointments to find your dream stone. Once a stone(s) is selected, our handmade mountings take about 3-4 weeks. If you are on a deadline, just let us know!

Do you charge a custom design fee?

More complicated products can have a design fee but simpler projects will not. This is something we will let you know once we’ve gauged the scope of the project.

Do you offer scrap metal services?

We are able to take apart and melt your unused pieces for cash! Please note that if you ask us to melt the metal for you, we charge a 15% service fee. Any unused gemstones will be returned to you. 

Can I return or exchange a gift card?

Gift cards are final sale and cannot be returned or exchanged.

Can I use a gift card for custom orders?

Yes, gift cards can be applied to custom orders as long as the purchase is made on witholiviagrace.com.

Do gift cards expire?

Our gift cards do not expire and can be used at any time.

Where are your diamond sourced? Are they conflict free?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

Where are the pieces made?

All of our pieces are meticulously handcrafted in New York City by skilled artisans. Each item is made with care and attention to detail, ensuring exceptional quality and craftsmanship that reflects the essence of With Olivia Grace.